RÉSUMÉ COACHING TOOLKIT
Need Career Support?
RÉSUMÉ COACHING TOOLKIT
Students often turn to faculty and staff for résumé advice because they value your feedback. You don't need to be a career expert to make a meaningful difference.
This toolkit provides a simple process, practical questions, and trusted resources to help you coach students with confidence.
Our role is to help students recognize the value of their knowledge, skills, and experiences, then communicate them effectively to employers. Great résumé reviews focus on developing the student, not just improving the document.
Help students reflect on what they accomplished rather than rewriting their résumé.
Students often underestimate their experiences. Help them recognize the value of coursework, projects, work, leadership, volunteering, military service, caregiving, and campus involvement.
Some students need specialized career coaching. Know when to refer them to EECS.
Ask:
• What job are you applying for?
• Do you have the job description?
• Is this your general résumé or one tailored for this position?
Look for:
✓ Easy to read
✓ Consistent formatting
✓ Clear organization
✓ Appropriate length
Look for accomplishments instead of responsibilities.
Instead of: "Assisted customers."
Look for: "Assisted 50+ customers daily while maintaining a 98% customer satisfaction rating."
Look for evidence instead of claims.
Instead of: "Excellent communication skills."
Look for: "Presented project findings to a class of 30 students and faculty."
Look for relevant experiences.
Encourage students to highlight experiences that demonstrate skills related to the position, even if they come from coursework, internships, volunteer work, student organizations, military service, or other non-traditional experiences.
EECS Tip: If a bullet point doesn't answer "How did this make a difference?" or "What skills or results does this demonstrate?", encourage the student to expand on it.
Instead of making edits, ask questions that help students think more deeply.
Tell me more about this experience.
What was the outcome?
What skills did you use?
What are you most proud of?
How would your supervisor describe your work?
Discuss improvements.
Recommend additional resources.
Refer to EECS when appropriate.
Tell me more about this experience. ➡️ Uncovers accomplishments
What was the outcome? ➡️ Adds measurable impact
What skills did you use? ➡️ Helps identify transferable skills
What are you most proud of? ➡️ Surfaces strong examples
How would your supervisor describe your work? ➡️ Encourages reflection
□ Easy to scan
□ Consistent formatting
□ Professional appearance
□ Appropriate length
□ Strong action verbs
□ Accomplishments
□ Quantifiable results
□ Relevant experiences
□ Matches the position
□ Relevant skills
□ Keywords from the job description
□ Grammar
□ Spelling
□ Professional email
□ Accurate dates
Not every résumé review is straightforward. Students come from a wide range of backgrounds and may have questions or circumstances that require more specialized guidance. You may encounter students with little or no work experience, employment gaps, career changes, military service, international experience, graduate school goals, or questions about using AI, applicant tracking systems (ATS), or federal résumés. While you can often provide valuable coaching through thoughtful questions and encouragement, some situations benefit from additional expertise. When a student's needs extend beyond a typical résumé review, connect them with Employer Engagement & Career Services (EECS) for individualized support and specialized career coaching.
We are here for you! Reach out to us at careerservices.pima.edu for specialized questions, resources, and support.
For most community college students and recent graduates, one page is the preferred length. Students with several years of relevant experience or extensive military, technical, healthcare, research, or leadership experience may appropriately use two pages if the additional content is relevant to their career goals.
In most industries, résumés longer than two pages are uncommon and should be reserved for situations where the employer expects a more comprehensive record of qualifications. Examples include federal government positions, some academic or research roles, and certain executive-level positions. In these cases, employers may request a federal résumé or curriculum vitae (CV) rather than a traditional résumé.
Regardless of length, every item on a résumé should add value. If information is outdated, repetitive, or unrelated to the position, it should be removed to keep the document focused and easy to review.
EECS Tip: Length doesn't determine quality. A concise, well-tailored résumé is generally more effective than a longer résumé with unnecessary information.
Students should include their GPA if:
It is 3.0 or higher (or if an employer specifically requests it).
They have limited professional experience and their academic performance is a strength.
Students generally should not include a GPA if:
It does not strengthen their application.
They have several years of relevant work experience where employers are more interested in professional accomplishments.
High school information is generally appropriate only if:
The student has not yet completed college coursework.
The experience is especially relevant (such as a technical certification or major leadership role).
Once students have established college education and experience, high school information can usually be removed.
No.
References should not appear on a résumé.
There is also no need to write "References available upon request." Employers assume candidates will provide references when requested.
Usually no.
Instead, students may include a brief professional summary when it adds value by highlighting relevant skills, experiences, or career goals that align with the position.
If neither an objective nor a summary adds useful information, it is appropriate to begin the résumé with education or experience.
Remind students that employers value many forms of experience.
They may include:
Class projects
Clinicals
Labs
Internships
Job shadows
Volunteer work
Leadership roles
Student organizations
Military service
Caregiving
Independent projects
Freelance work
Relevant coursework (when appropriate)
The focus should be on the skills and accomplishments gained through these experiences. Refer stude
EECS Tip: Encourage students to explore the Communities section of the Career Hub for guidance specific to their background and experiences. These resources can help them identify transferable skills and strengthen their résumé by recognizing the value of experiences they may have overlooked.
Employment gaps generally do not need to be explained on a résumé.
Students should accurately represent dates and focus on relevant experiences during that time, such as education, caregiving, military service, volunteer work, freelance work, or professional development.
If an employer asks about a gap during an interview, students should answer honestly and briefly.
Yes.
Students should customize their résumé for each position whenever possible.
Tailoring may include:
Reordering bullet points
Highlighting relevant experiences
Incorporating keywords from the job description
Emphasizing skills most important to that employer
Tailoring should never involve exaggerating or inventing experience.
Yes, when used responsibly.
AI can help students:
Brainstorm accomplishment statements
Improve grammar and clarity
Strengthen wording
Tailor a résumé to a position
Students should always:
Review all AI-generated content for accuracy.
Ensure the résumé reflects their actual experiences.
Never use AI to invent, exaggerate, or misrepresent qualifications.
EECS Tip: For additional guidance, refer students to the AI in Career Documents section of the Career Hub. They will find recommended prompts, ethical AI practices, and tips for creating authentic, employer-ready career documents.
An Applicant Tracking System (ATS) is software many employers use to organize and search job applications.
Students can improve ATS compatibility by:
Using standard section headings (Education, Experience, Skills)
Using a single column resume format
Including keywords from the job description when appropriate
Avoiding unnecessary graphics, tables, text boxes, and columns if applying through an ATS
Saving the document in the format requested by the employer
A résumé designed for ATS should also be easy for a person to read.
No.
Students should focus on experiences that are most relevant to the position or demonstrate transferable skills.
Older or unrelated positions may be summarized or removed as more relevant experience is gained.
There is no required number.
Most positions include 2 to 5 strong accomplishment statements, depending on relevance and length of employment.
Quality is more important than quantity.
Rather than listing soft skills alone, students should demonstrate them through examples.
For example, instead of writing: Strong communication skills
A stronger bullet might say: Presented weekly project updates to a team of 15 classmates and faculty.
Evidence is more persuasive than a list of traits.
Students should include information that strengthens their application and demonstrates relevant knowledge, skills, or experiences.
Yes. Volunteer work can showcase valuable transferable skills, leadership, teamwork, communication, and community engagement, especially when professional work experience is limited.
Yes. Relevant certifications, licenses, and industry credentials should be included, particularly when they are required for or valued in the position. Include the credential name, issuing organization (when helpful), and completion or expiration date, if applicable.
Relevant coursework may be included when:
The student has limited professional experience.
The coursework directly relates to the position.
The employer is likely to value specific technical knowledge.
As students gain experience, coursework generally becomes less important and can often be removed.
Include hobbies or interests only if they add value to the application. Relevant interests may demonstrate leadership, teamwork, technical expertise, cultural engagement, creativity, or other qualities related to the position. Personal interests that do not support the student's qualifications are usually unnecessary.
EECS Tip: When deciding whether to include any additional section, ask: "Does this help demonstrate my qualifications for this position?" If the answer is yes, it may strengthen the résumé. If not, consider leaving it off to keep the résumé focused and relevant.